Privacy Policy

Last updated: October 14, 2026

This Privacy Policy explains how Hedgehog Services, operating as Review Hedgehog ("Review Hedgehog", "we", "us"), a British Columbia business, collects, uses and protects personal information through reviewhedgehog.ca (the "Website"), our Review Hedgehog app and Pro subscription (the "App"), and our NFC + QR review signs (the "Signs"). We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

1. Information we collect

• Contact and support forms: your name, business name, phone number, email address, your message, and whether you agreed to receive text messages.
• App accounts: your name, email, business name and locations, sign activation details, and the Google Business Profile information you connect so the App can show and reply to your reviews.
• Usage information: pages visited, device and browser type, IP address, approximate location, and sign tap or scan counts, collected through cookies and similar tools.
• Purchases: Signs are sold on Amazon.ca. Amazon processes your order and payment under its own privacy notice. We do not receive your full payment details.

People who tap or scan a Sign to leave a review do not need to download anything or create an account with us. Their review is posted on Google and is governed by Google's terms and privacy policy.

2. How we use your information

• To activate Signs, provide the App and Pro features (such as review alerts, AI review replies and the website widget), and run your account.
• To answer support requests and contact you about your account, orders or services you asked for.
• To send transactional text messages and emails you have agreed to receive.
• To improve the Website, App and Signs, prevent fraud, and keep our services secure.
• To meet legal, tax and accounting obligations.

We do not sell your personal information.

3. Text messages

If you check the consent box on our forms, we may text you about your account, orders, support requests or services you requested. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Consent to texts is not a condition of buying anything. We do not share your mobile number or text consent with third parties for their marketing.

4. Who we share information with

We share personal information only with service providers that help us run our business, and only as needed for them to do so. These include our website, form and CRM platform, hosting and email/SMS providers, Google (when you connect your Business Profile), AI service providers that draft review replies for Pro users, analytics providers, and Amazon for Sign orders. We may also share information if required by law or as part of a sale or reorganization of our business.

5. Where information is stored

Some of our service providers store or process information outside Canada, including in the United States. Information stored elsewhere may be accessible to authorities in those countries under their laws.

6. Cookies

The Website uses cookies and similar technologies to keep it working, remember preferences, and understand how visitors use it. You can block or delete cookies in your browser settings, though some features may not work properly.

7. How long we keep information

We keep personal information only as long as needed for the purposes above, or as required by law. When it is no longer needed, we delete or anonymize it.

8. Security

We use reasonable administrative, technical and physical safeguards to protect personal information. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

9. Your choices and rights

You may ask to access or correct the personal information we hold about you, withdraw your consent (subject to legal or contractual limits), or ask us to delete your account. Email us at the address below and we will respond within the time required by law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.

10. Children

Our services are meant for businesses and are not directed to children. We do not knowingly collect personal information from anyone under 19.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above shows when it last changed. Significant changes will be posted on this page.

12. Contact us

Privacy questions or requests: [email protected]
Hedgehog Services (Review Hedgehog), British Columbia, Canada